Shipping & Returns
Shipping Policy
At Healing & Ascending Shamanic Spiritual Store, we understand that receiving your order promptly and with care is essential. We partner with a network of trusted global suppliers to curate and fulfill your selections, ensuring a diverse range of high-quality spiritual tools and resources are available to you. While this method allows us to offer a wider variety of items, please note that shipping times might vary depending on the supplier’s location and processing times. Once your order is placed, we process it swiftly and coordinate with our suppliers to get your items prepared for shipment. You will receive tracking information as soon as it is available, enabling you to follow your package’s journey. We strive to keep our shipping costs as reasonable as possible and ensure that your items arrive safely and in excellent condition so you can begin your healing and ascending journey as soon as possible.
Return & Exchange Policy
We thoroughly review our suppliers to ensure that the items we offer meet our standards for quality and craftsmanship. However, as with any product, rare instances of defects or damage during transit may occur. If you receive an item that is damaged, incorrect, or not as described on our website, please contact us within 48 hours of receiving your order. To help us resolve the issue quickly, please include clear photos of the problem, along with your order number and a brief description of the concern. This allows us to assess the situation and determine the most appropriate course of action.